CUSTOMER INFORMATION
Return Policy
Our aim is to make your shopping experience
simple, transparent and reassuring.
↩
Our Return Promise
We want you to be happy with your purchase.
If there is a problem with your order,
please contact us and our team will help
you understand the next steps.
When Can I Request a Return?
Returns or replacements may be considered
in situations such as the following.
01
Damaged Product
If your product arrives damaged,
please contact us as soon as possible
after delivery.
02
Incorrect Product
If you receive an item different from
what you ordered, please let us know
so that we can assist you.
03
Product Quality Issue
If you believe there is a genuine
quality issue with your product,
please contact our team with details.
Important
Certain products may not be eligible for
return once they have been opened, used or
consumed. For hygiene, safety or product
quality reasons, eligibility may vary by
product. Please contact us before returning
an item if you are unsure.
How to Request a Return
Follow these simple steps if you need
assistance with an order.
01
Contact Us
Get in touch with our team.
02
Share Details
Provide your order information.
03
Provide Photos
Send photographs if requested.
04
Await Confirmation
We will guide you through the next step.
Return Conditions
To help us process your request efficiently,
please keep the following points in mind:
- Please retain your order details and purchase information.
- Products should be returned in the condition required by the applicable return arrangement.
- Some products may not be eligible for return after opening or use.
- Return requests may be subject to verification by our team.
- Additional conditions may apply to specific products or promotional offers.
Refunds & Replacements
Once your return or issue has been reviewed
and approved, we will communicate the applicable
refund or replacement process to you. The time
required for a refund may depend on the payment
method and the processing time of the relevant
payment provider.
Questions About Your Return?
If you are unsure whether your product qualifies
for a return or replacement, please contact us
before sending the product back. Our team will
be happy to guide you.
Need Help?
Our team is here to help you with your order.
Contact Us